FAQ

Below are some of our most frequently asked questions. If you can't find and answer to your query below, please send us a message on our contact page.

What is the best way to contact you regarding my holiday?

We are experiencing an extremely high volume of enquiries at present. Please understand you may experience a short delay in response to your query. We are prioritising enquiries from customers who are travelling in the next 7 days. If you are travelling in the next 7 days, please include the following information in your subject line: Booking Reference & Travel Departure. If you are not travelling in the next 7 days we may take up to 48 hours to respond to your enquiry.

 

If you wish to reschedule your trip, contact the web team on holidays@cassidytravel.ie with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email. If you booked in-store, please contact the team you booked with - find the contact details for each store here.

How do I find out the DFA travel advice for a country?

Last Updated: 17th March


Government Travel Advisories are continuously changing, and we recommend you check the DFA's Travelwise App or the Department of Foreign Affairs (DFA) for the latest advice, or call the DFA's dedicated Coronavirus helpline: 01613 1733. For extra peace of mind, see our advice on insurance and travel precautions.


Currently, the government is advising against all non-essential travel overseas until at least March 29. This includes Great Britain, but does not apply to Northern Ireland. It also includes all cruise ship travel. Italy is classed as 'Do not Travel'.


See here for the HSE’s full range of advice.

Can I cancel my holidays because of Coronavirus?

Last updated: 17th March


If you wish to reschedule/cancel your trip, contact the team on holidays@cassidytravel.ie

with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email.


If your travel is on a date/to a destination that the government has issued a travel warning for, then you may be eligible for a refund for some of your holiday cost through Travel Insurance policies that include Travel Disruption Cover and do not exclude Covid-19. All policies differ, so please contact your travel insurer for more details on your coverage.


Additionally, if your flight is cancelled by your airline, then you may be eligible for a refund of your flight cost.

What does my insurance cover?

Last Updated: 17th March


If you have travel insurance that includes Travel Disruption Cover and does not exclude Covid-19, you may be eligible to claim back some of your costs if your travel is on a date/to a destination that the DFA has issued a travel warning for, provided the booking took place before the travel warning was issued. All policies vary in the coverage offered, so we recommend to check your documentation.

I am worried about Coronavirus, can I change my travel plans?

If you wish to make a change to your booking, we are happy to assist. To do this, please contact the store you booked with, outlining your change request in writing. Please ensure you include your booking reference, travel date, and the date you'd like to reschedule to. Normal terms and conditions apply.


Several airlines have waived change fees for some bookings. Terms & conditions apply and change regularly. If this applies to your booking you may be eligible for free flight reschedules with no change fee, only required to pay the fare difference. We are continuing to monitor this ongoing situation with our airline partners; contact the store you booked with via email as above and if you are eligible for a free flight reschedule this will be taken into account when considering your travel options.


If you have travel insurance that includes Travel Disruption Cover and does not exclude Covid-19, you may be eligible to claim back some of your costs. Additionally, if your flight is cancelled by your airline, then you may be eligible for a refund of your flight cost.


See updated travel advice from the Department of Foreign Affairs here, or call the DFA's dedicated Coronavirus helpline: 01613 1733

Is my cruise still sailing?

Last Updated: 25th March, 12pm


Currently, the government is advising against all non-essential travel overseas until at least March 29. This includes Great Britain, but does not apply to Northern Ireland. It also includes all cruise ship travel.


Many cruise companies have cancelled, delayed or changed cruise itineraries. We are in continual contact with our cruise line partners to monitor the situation as it develops - please be mindful that the situation is continuously changing and this advice will be updated. 

  • NCL – Suspending all sailings until 11th April
  • Royal Caribbean – Suspending all sailings until 12th May
  • Celebrity – Suspending all sailings until 12th May
  • Princess – Suspending all sailings until 11th May
  • MSC – Suspending all sailings until 30th April

If the above cancellations affect your cruise booking, you may be eligible for a credit against future bookings or a refund.

If you have any queries or concerns, please contact the store that you made your booking with.

Theme Parks have been closed. What should I do if I have Park Tickets?

Last updated: 16th March, 10:45am


All Disney theme parks worldwide, and Universal Studios in the USA are closed in an effort to prevent the spread of Coronavirus. Currently, the parks are expected to remain closed until the end of March.


If you have park tickets for these dates, please check the small print, as most park tickets are valid for the next 12 months.


If you wish to reschedule your trip and you booked online, contact the web team on holidays@cassidytravel.ie with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email. If you booked in-store, please contact the store you booked with.


What should I do if I have just returned from an affected area?

The HSE has released detailed advice for those just returning from an affected area.


If you are feeling symptoms such as cough, shortness of breath, breathing difficulties, fever (high temperature) you should avoid contact with others and contact your GP or local emergency department by phone.


See the HSE’s full range of advice here.

I’m travelling in the next few weeks, what precautions can I take?

Currently, the government is advising against all non-essential travel overseas until at least March 29. This includes Great Britain, but does not apply to Northern Ireland. It also includes all cruise ship travel. If your travel is essential, follow the below advice from the HSE when travelling: 

  • Wash your hands often - ensure you properly wash with soap or water for at least 15 seconds or use an alcohol hand rub.
  • Cover your mouth and nose with a tissue or your sleeve when you cough and sneeze.
  • Put used tissues into a bin and wash your hands after sneezing or coughing.
  • Clean and disinfect frequently touched objects and surfaces.
  • Avoid touching your eyes, nose & mouth.
  • Try to avoid close contact with people who are unwell.

It may also be worthwhile to bring your European Health Insurance Card (EHIC) with you when you travel, which will allow you to receive healthcare in another EU or European Economic Area (EEA) state for free, or at a reduced cost., and to download the HSE’s TravelWise app for the latest travel advice to your phone.

 

See updated travel advice from the Department of Foreign Affairs here.

Italy: Travel Advice

Last updated: 14th March, 9pm:

 

Government Travel Advisories are continuously changing, and we recommend you check the DFA's Travelwise App or the Department of Foreign Affairs (DFA) for the latest advice. For extra peace of mind, see our advice on insurance and travel precautions.

 

Currently the DFA has issued a 'Do Not Travel' warning for the whole of Italy.


If you have booked travel to Italy and have insurance, it is important to check the coverage provided by your policy.


If you wish to reschedule your trip and you booked online, contact the web team on holidays@cassidytravel.ie with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email. If you booked in-store, please contact the store you booked with.


See the DFA’s full statement on travel to Italy here.

Spain: Travel Advice

Last updated: 14th March, 9pm:

 

Government Travel Advisories are continuously changing, and we recommend you check the DFA's Travelwise App or the Department of Foreign Affairs (DFA) for the latest advice. For extra peace of mind, see our advice on insurance and travel precautions.

 

The DFA has issued an ‘Avoid non-essential travel’ warning against the whole of Spain, including Mainland Spain, the Balearic Islands and the Canary Islands.


In addition, the Spanish government has issued a countrywide lockdown and declared a state of emergency. This came into effect on 14th March and is due to continue until 11th April. Air access has been closed to all travellers except for Spanish residents or nationals.


If you have booked travel to Spain and have insurance, it is important to check the coverage provided by your policy.


If you wish to reschedule your trip and you booked online, contact the web team on holidays@cassidytravel.ie with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email. If you booked in-store, please contact the store you booked with.


See the DFA’s full statement for travel to Spain here.


Portugal: Travel Advice

Last Updated: 18th March, 9:30am

Government Travel Advisories are continuously changing, and we recommend you check the DFA's Travelwise App or the Department of Foreign Affairs (DFA) for the latest advice. For extra peace of mind, see our advice on insurance and travel precautions.

 

The DFA status for Portugal is currently advising to ‘avoid non-essential travel.’


The Portuguese government has suspended all non-EU travellers from entering the country. Exceptions apply to countries with large Portuguese communities: Canada, USA, Venezuela and South Africa. For Brasil, operations will be restricted to run between Rio de Janeiro – Lisbon and Lisbon – Sao Paulo.


This policy is effective from midnight 18/03/20


If you have booked travel to Portugal and you booked online, contact the web team on holidays@cassidytravel.ie with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email. If you booked in-store, please contact the store you booked with.

 

See the DFA’s full statement for travel to Portugal here.

USA: Travel Advice

Last updated: 14th March, 16:55pm


Currently, travel from a number of European countries including Ireland have been suspended by the US administration for 30 days.


Travel restrictions from Ireland to the USA will begin ar midnight on Monday 16th March, eastern standard time.


The countries affected are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK.


The ban applies to anyone who has been in the countries listed above within 14 days prior to their arrival in the US. It does not apply to US citizens.


If you wish to reschedule your trip and you booked online, contact the web team on holidays@cassidytravel.ie with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email. If you booked in-store, please contact the store you booked with.


For the latest information from US authorities, you can also visit the Department of Homeland Security's website here: https://www.dhs.gov

France: Travel Advice

Last Updated: 18th March, 9.30am

Government Travel Advisories are continuously changing, and we recommend you check the DFA's Travelwise App or the Department of Foreign Affairs (DFA) for the latest advice. For extra peace of mind, see our advice on insurance and travel precautions.

 

The DFA status for France is currently advising to ‘avoid non-essential travel.’ In addition, the French government has implemented the following measures:

 

  • Closure of all cafés, restaurants, non-essential shops and places of entertainment.
  • Public transport remains open.

 

If you wish to reschedule your trip and you booked online, contact the web team on holidays@cassidytravel.ie with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email. If you booked in-store, please contact the store you booked with.

 

See the DFA’s full statement for travel to France here.

Poland: Travel Advice

Last Updated: 18th March, 10am

 

Government Travel Advisories are continuously changing, and we recommend you check the DFA's Travelwise App or the Department of Foreign Affairs (DFA) for the latest advice. For extra peace of mind, see our advice on insurance and travel precautions.

 

The DFA status for Poland is currently to ‘avoid non-essential travel.’ In addition, the Polish government has implemented the following measures:

 
  • A ban on entry to Poland for foreigners.
  • Suspension of International Air and Rail services.
  • Border controls are in place.
 

If you wish to reschedule your trip and you booked online, contact the web team on holidays@cassidytravel.ie with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email. If you booked in-store, please contact the store you booked with.

 

See the DFA’s full statement for travel to Poland here.

Malta: Travel Advice

Last Updated: 18th March, 9.30am

Government Travel Advisories are continuously changing, and we recommend you check the DFA's Travelwise App or the Department of Foreign Affairs (DFA) for the latest advice. For extra peace of mind, see our advice on insurance and travel precautions.

 

The DFA status for Malta is currently advising to ‘avoid non-essential travel.’

 

The Maltese government has suspended all incoming flights from midnight 20/3/2020.

 

If you wish to reschedule your trip and you booked online, contact the web team on holidays@cassidytravel.ie with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email. If you booked in-store, please contact the store you booked with.

 

See the DFA’s full statement for travel to Malta here.

Turkey: Travel Advice

Last Updated: 19th March, 16.30pm

Government Travel Advisories are continuously changing, and we recommend you check the DFA's Travelwise App or the Department of Foreign Affairs (DFA) for the latest advice. For extra peace of mind, see our advice on insurance and travel precautions.

 

The DFA status for Turkey is currently advising to ‘avoid non-essential travel.’

 

The Turkish government has stated that nationals of Austria, Belgium, Denmark, France, Germany, Netherlands, Norway, Spain, Sweden, China (People’s Rep.),  Iran, Iraq, Italy, Korea Rep, Saudi Arabia, United Arab Emirates, Ireland, Switzerland, United Kingdom (including Scotland) and Egypt are not allowed to enter Turkey.


Passengers who have transited through or have been in Austria, Belgium, China (People’s Rep.), Denmark, France, Germany, Iran, Iraq, Italy, Korea Rep., Netherlands, Norway, Spain, Sweden, Saudi Arabia,  United Arab Emirates, Ireland, Switzerland, United Kingdom (including Scotland) and Egypt in the previous 14 days are not allowed to transit or enter Turkey.


Passengers departing from Austria, Belgium, China (People’s Rep.), Denmark, France, Germany, Iran, Iraq, Italy, Korea Rep., Netherlands, Norway, Spain, Sweden, Saudi Arabia,  United Arab Emirates, Ireland, Switzerland, United Kingdom (including Scotland) and Egypt in the previous 14 days are not allowed to transit or enter Turkey.

 

If you wish to reschedule your trip and you booked online, contact the web team on holidays@cassidytravel.ie with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email. If you booked in-store, please contact the store you booked with.

 

See the DFA’s full statement for travel to Turkey here.